Customer Service

Als Customer Care Residential Advisor ben je verantwoordelijk voor de end-to-end afhandeling van klantendossiers en de tweedelijnsondersteuning van klanten (dossiers en vragen die via het contactcenter worden doorgegeven). Je rapporteert aan je teammanager.

Je voert je taken uit met als doel een optimale service te bieden aan de B2C-klanten. Je speelt een belangrijke rol in de tevredenheid en loyaliteit van de klanten. 

Jouw dagelijkse job

• Je volgt dagelijks de toegewezen taken op en houdt je aan de werkvoorschriften en interne procedures.
• Je analyseert en beantwoordt klantenvragen.
• Je neemt telefonisch en schriftelijk contact op met klanten.
• Je controleert en past klantgegevens in het systeem aan.
• Je doet voorstellen tot verbetering om de kwaliteit van de service en de efficiëntie van de interne processen te verhogen.
• Je bent verantwoordelijk voor de kwalitatieve en kwantitatieve uitvoering van het werk.
• Je zorgt ervoor dat je kennis en vaardigheden up-to-date blijven.
• Je werkt samen met de verschillende teams binnen de afdeling.

Jouw profiel

• Je hebt een bachelordiploma of gelijkwaardig door ervaring.
• Je hebt een eerste werkervaring in een commerciële omgeving.
• Je beschikt over kennis van verkooptechnieken, communicatie en onderhandeling.
• Je hebt een goede kennis van MS Office (Word, Excel, Access).
• Je hebt kennis van SAP.
• Operationele kennis van het Frans is een pluspunt.
• Je bent in staat om proactief beslissingen te nemen en acties te ondernemen op basis van ontvangen en samengevoegde informatie.
• Je kunt je prioriteiten beheren, zodat je de meest dringende taken eerst behandelt en vervolgens de rest.
• Je kunt problemen oplossen binnen je vakgebied, zelfs in een complexe en instabiele omgeving.
• Je speelt de meest relevante informatie van het werkveld en je team door aan het management, en omgekeerd.
• Je werkt open en transparant samen met je teamleden, collega's en het management.

Info

• Klasse 7
• Tijdelijk missie van 6 maanden

Benieuwd naar jouw voordelen en meer? Bezoek onze jobsite.

Manager Billing B2B

Luminus is the number 2 producer and supplier of electricity and gas on the Belgian energy market and plays a key role in the energy transition. Within Retail B2B, we support companies and professional customers with reliable, compliant and efficient energy solutions.

As Manager Billing B2B, you are responsible for ensuring accurate, complete and timely invoicing processes for the B2B segment at national level. You lead the billing organization in line with the Retail B2B strategy and Finance procedures, while safeguarding financial performance, regulatory compliance and customer satisfaction. From operational excellence to continuous improvement, you ensure that billing processes positively impact P&L, working capital and cash flow, while delivering a seamless customer experience.

Location: Hasselt (multisite)

What you’ll do

• Leading and organizing the B2B billing team, ensuring accurate, complete and timely invoicing across all billing systems.
• Managing operational risks related to invoicing, including regulatory compliance, contractual clauses (such as pricing formulas) and sector-specific processes.
• Defining and monitoring SLAs with key stakeholders such as Finance, Credit Management, Disputes, Sales, Customer Service, IT and DGO partners.
• Overseeing reporting activities (monthly, quarterly, yearly or ad hoc) for Finance, Credit & Cash Committee and senior management.
• Ensuring proper documentation, updates and communication of billing business rules and system usage across relevant teams.
• Driving continuous improvement initiatives in processes, systems and organization, while actively contributing to transformation and cross-functional projects.

What you bring

• You hold a bachelor’s or master’s degree in economics, finance or a related field.
• You have at least five years of experience in team management, preferably within billing or dunning activities.
• You bring strong knowledge of financial processes and understand the impact of billing on P&L, working capital and cash flow.
• You are experienced in project management and feel comfortable working with management systems (experience with SAP IS-U and Salesforce is a strong asset).
• You communicate fluently in Dutch, French and English.
• You combine strong analytical and organizational skills with the ability to coach, align and develop a team in a changing environment.

What you'll get in return ?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Curious about your benefits and more? Visit our jobsite.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution.

Together we make the difference 

Curious to see how our service affiliates power the Electrify strategy at Luminus and help drive the energy transition forward? Step into the BP team within Finance and take on a hands‑on role in integrating the financial results of these entities that together generate over €50M in EBITDA.

Discover the world of ATS, Luminus Solutions, Luminus Cities, Newelec, Rami Services and Studieburo De Klerck — what they build, how they innovate, and why they’re essential to Luminus’ success.

In this internship, you won’t just watch the transformation happen. You’ll help make it happen!

What You’ll Be Doing

You’ll play a key role in bringing the financial heartbeat of our service affiliates into the bigger Luminus picture. Expect to:

• Play a key role during financial close by:
• Integrating financial results from service affiliates into the Luminus consolidation for quarterly closings,
• Digging into the numbers and perform first‑line controls to ensure accuracy
• Create added value by:
• Working on sustainable solutions to improve efficiency and quality of financial data
• Improving the visibility on the results, highlighting trends and evolutions in the figures
• Provide key insights in the performance of affiliates by:
• Building KPI‑driven reports and spot opportunities to automate and streamline processes
• Contributing to the budget & PMT cycle, helping shape future decisions

What You’ll Learn

• This internship will give you a fast-track insight into the world of the finance department. You’ll build skills and gain insights that will be relevant for your future career, wherever it may take you. You’ll learn to:
• Understand how a finance department really worksGet a front‑row seat to the full finance ecosystem — from consolidation and reporting to budgeting, controls, and strategic decision‑making.
• Sharpen your analytical instinctsStrengthen your skills in first‑line controls, variance analysis, and performance tracking across multiple affiliates
• See the bigger business picture
• Understand how service affiliates fit into the broader Luminus strategy and how financial insights shape future decisions.
• Work smarter with automation
• Explore tools and techniques that streamline reporting, reduce manual work, and boost data quality.