At the intersection of Generation (production) and Retail (consumption), the Optimisation department manages the risk of Luminus’ integrated commodity portfolio, maximises the value of the generation assets and secures the energy needs of Luminus’ customers.
To drive the Luminus Optimisation department towards the highest standards in Operational Excellence & put in place tight Operational Risk management, we are looking for a Business Process Specialist that maps out & improves the key business processes & workflows (using BPM tools), clarifies process ownership, identifies areas for improvement, highlights potential risks, develops strong controls & defines risk mitigating strategies.
Your Daily Job
Business Process Management
- Lead the E2E Process Mapping, using LEAN practices to improve efficiency.
- Assign roles and responsibilities for process and data owners.
- Design BPMN models for new activities like Data Analysis.
- Identify key data, IT systems, and business risks, defining controls.
- Regularly review processes to enhance quality and mitigate risks.
- Foster cross-department synergies for better process ownership.
- Create a communication plan to boost process knowledge and Operational Excellence.
Operational Risk Management
- Develop and implement an operational risk management framework (ISO 31000).
- Lead the 'first line of defense' for Operational Risk within the business.
- Assign risk owners and establish clear roles.
- Conduct Risk Assessments with the business, analyzing processes, assessing risks, and proposing remediation.
- Design effective controls (directive, preventive, detective, corrective) to mitigate risks.
- Create a 3-year strategy to reduce operational risk with Risk Response and Mitigation plans.
- Implement an incident process with escalation and lessons learned.
- Maintain a risk register to inform senior management on key risks and mitigation actions.
- Ensure timely follow-up on audit action points.
- Challenge cross-departmental processes to mitigate operational risks in a volatile market.
Business Continuity Management
- Develop & update the Business Continuity Plans in close collaboration with the Optimisation teams to describe how Luminus can continue operations in case of disruption or disaster.
Collaborate within Optimisation & across the departments
- A thorough understanding of core business processes to manage operational risks and achieve objectives.
- Share and explain risk analyses within your department and across others.
- Collaborate to develop effective operational risk management strategies.
- Bridge the first line of defense (Middle Office) with the second/third lines (risk & audit).
- Contribute to 'intake' discussions, advising on process adaptations for new requests.
- Provide strategic insights, recommend mitigating measures, and guide decision-making.
Your Profile
- Master's in a quantitative field like Finance, Engineering, or Economics.
- 3-5 years of experience in Business Process Modelling, Analysis, and Operational Risk Management or Audit.
- Excelling in Process Mapping, BPM, and LEAN Six Sigma methodologies.
- A deep knowledge of Operational Risk Management and ISO 31000 standards.
- Proficient with BPMN, UML, Sequence/Workflow diagrams, and the Atlassian Suite.
- A strong understanding of the Energy Sector.
- Skilled in Change Management practices, including the ADKAR framework.
- Fluent in English and Dutch/French.
- Excelling in Business Process Management, Process/Data Analysis, and Modeling.
- Strong Project Management and Workshop facilitation skills.
- Excellent Analytical and Problem-Solving abilities.
- Being able to communicate effectively and collaborate well with others.
- Rigorous about Accuracy and Quality.
- Passionate about Operational Excellence.
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