Customer Service

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• Klasse 6
• Tijdelijke missie van 6 maanden

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As a Product Owner Market Communication, you play a pivotal role in the transformation of our Billing & Collections organisation. You translate company objectives into a clear vision for the Market Communication product domain (Horizon, ExGate and all related processes), ensuring alignment with market protocols and legal requirements. With strong ownership and collaboration, you drive the product roadmap, steer Agile teams, and connect stakeholders across internal teams, market actors, and our service provider.

What you’ll do

• You define and guard the product vision for Market Communication, ensuring alignment with business needs, market evolutions and regulatory protocols.
• You translate the product vision into a concrete roadmap and manage a value‑driven backlog for the Agile teams and the external service provider (Cogenius).
• You set sprint goals, steer delivery, and lead backlog refinement to ensure readiness for each sprint and PI planning.
• You act as the liaison between business, end-users, Agile teams, external partners (Atrias, DGO’s) and Cogenius, ensuring transparent communication and alignment.
• You analyse needs, customer journeys and market processes, identifying opportunities to maximize value creation within available resources.
• You evaluate progress in each iteration, organise demos, collect feedback and translate insights into backlog adjustments.
• You ensure that functional evolutions, user stories and acceptance criteria are clear, validated and meet stakeholder expectations at delivery.
• You help the team improve their efficiency, propose optimization initiatives and contribute to a continuous improvement culture.
• You collaborate within the Release Train/Program structure, manage dependencies across teams, and align with Product Managers and other Product Owners.

What you bring

• You hold a Master’s degree in Economics, Business Administration, Technology or equivalent experience.
• You have at least 3 years of experience in Market Communication (Product Owner, solution designer, business/technical analyst...) and understand the market processes, protocol and tools (ExGate & Horizon).
• You have minimum 2 years of experience leading Agile teams, with strong knowledge of Agile, Scrum and preferably SAFe.You work confidently with tools such as Jira and Miro, and you easily switch between strategic vision and operational detail.
• You are an excellent communicator, a natural networker and a strong presenter, able to connect and align diverse stakeholders.
• You show strong analytical thinking, problem-solving skills and a helicopter view to manage complex processes end-to-end.
• You are proactive, decisive, flexible and comfortable managing fast-changing priorities.
• You are fluent in French or Dutch (one of both required) and fluent in English.

What you’ll get in return? 

• The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:
• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story? Then you’ve come to the right place. Diversity, equity and inclusion are not empty words for us — we make sure everyone can flourish and feel valued, so let’s build it together.

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

Together we make the difference.

Manager Billing B2B

Luminus is the number 2 producer and supplier of electricity and gas on the Belgian energy market and plays a key role in the energy transition. Within Retail B2B, we support companies and professional customers with reliable, compliant and efficient energy solutions.

As Manager Billing B2B, you are responsible for ensuring accurate, complete and timely invoicing processes for the B2B segment at national level. You lead the billing organization in line with the Retail B2B strategy and Finance procedures, while safeguarding financial performance, regulatory compliance and customer satisfaction. From operational excellence to continuous improvement, you ensure that billing processes positively impact P&L, working capital and cash flow, while delivering a seamless customer experience.

Location: Hasselt (multisite)

What you’ll do

• Leading and organizing the B2B billing team, ensuring accurate, complete and timely invoicing across all billing systems.
• Managing operational risks related to invoicing, including regulatory compliance, contractual clauses (such as pricing formulas) and sector-specific processes.
• Defining and monitoring SLAs with key stakeholders such as Finance, Credit Management, Disputes, Sales, Customer Service, IT and DGO partners.
• Overseeing reporting activities (monthly, quarterly, yearly or ad hoc) for Finance, Credit & Cash Committee and senior management.
• Ensuring proper documentation, updates and communication of billing business rules and system usage across relevant teams.
• Driving continuous improvement initiatives in processes, systems and organization, while actively contributing to transformation and cross-functional projects.

What you bring

• You hold a bachelor’s or master’s degree in economics, finance or a related field.
• You have at least five years of experience in team management, preferably within billing or dunning activities.
• You bring strong knowledge of financial processes and understand the impact of billing on P&L, working capital and cash flow.
• You are experienced in project management and feel comfortable working with management systems (experience with SAP IS-U and Salesforce is a strong asset).
• You communicate fluently in Dutch, French and English.
• You combine strong analytical and organizational skills with the ability to coach, align and develop a team in a changing environment.

What you'll get in return ?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Curious about your benefits and more? Visit our jobsite.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution.

Together we make the difference