Customer Service

B2B Knowledge Officer

Shape how knowledge flows across our B2B organization and help teams perform at their best.

Within Luminus, our B2B Transformation & Change department supports the continuous evolution of our B2B business by driving change, improving processes and strengthening knowledge sharing across teams. We ensure that our colleagues have access to the right information, tools and training to perform efficiently in a fast-changing environment.

Working closely with operational teams, analysts and stakeholders across B2B, we structure, maintain and continuously improve how knowledge is created, shared and used.

We are open to both junior and more experienced profiles, with a strong focus on mindset, curiosity and growth potential.

As a B2B Knowledge Officer, you play a key role in ensuring that knowledge within our B2B organization is structured, accessible and continuously improved. You act as a connector between teams, tools and content, helping colleagues find the right information and supporting them in their daily work.

What you’ll do

• Managing and maintaining knowledge content in tools such as Salesforce Knowledge and MyLearning, ensuring information is accurate, structured and up to date.
• Coordinating with stakeholders (analysts, knowledge owners, operational teams) to collect, validate and publish content.
• Identifying improvement opportunities and taking initiative to optimize processes, tools and ways of working.
• Supporting and organizing trainings, and occasionally delivering sessions on tools such as Salesforce or learning platforms.
• Managing the B2B knowledge mailbox and supporting colleagues with their questions.
• Contributing to key projects such as the development of a skills matrix and onboarding improvements.

What you bring

• You are fluent in either Dutch or French (mandatory) with a good understanding of the other language and a good professional understanding of English.
• You are proactive, structured and enjoy bringing clarity in complex or unstructured environments.
• You have strong communication skills and naturally connect with different stakeholders.
• You are curious and show genuine interest in how a B2B organization operates.
• You are organized and able to manage multiple small tasks as well as larger initiatives.
• You learn new tools quickly (experience with Salesforce or learning platforms is a plus, not a must).

What’s in it for you?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package: 

• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can opt for a salary car.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Luminus values e.v.e.r.y individual. Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. Together we make the difference

Info

• Klasse 6
• Tijdelijke missie van 6 maanden

Benieuwd naar jouw voordelen en meer? Bezoek onze jobsite. 

As a Product Owner Market Communication, you play a pivotal role in the transformation of our Billing & Collections organisation. You translate company objectives into a clear vision for the Market Communication product domain (Horizon, ExGate and all related processes), ensuring alignment with market protocols and legal requirements. With strong ownership and collaboration, you drive the product roadmap, steer Agile teams, and connect stakeholders across internal teams, market actors, and our service provider.

What you’ll do

• You define and guard the product vision for Market Communication, ensuring alignment with business needs, market evolutions and regulatory protocols.
• You translate the product vision into a concrete roadmap and manage a value‑driven backlog for the Agile teams and the external service provider (Cogenius).
• You set sprint goals, steer delivery, and lead backlog refinement to ensure readiness for each sprint and PI planning.
• You act as the liaison between business, end-users, Agile teams, external partners (Atrias, DGO’s) and Cogenius, ensuring transparent communication and alignment.
• You analyse needs, customer journeys and market processes, identifying opportunities to maximize value creation within available resources.
• You evaluate progress in each iteration, organise demos, collect feedback and translate insights into backlog adjustments.
• You ensure that functional evolutions, user stories and acceptance criteria are clear, validated and meet stakeholder expectations at delivery.
• You help the team improve their efficiency, propose optimization initiatives and contribute to a continuous improvement culture.
• You collaborate within the Release Train/Program structure, manage dependencies across teams, and align with Product Managers and other Product Owners.

What you bring

• You hold a Master’s degree in Economics, Business Administration, Technology or equivalent experience.
• You have at least 3 years of experience in Market Communication (Product Owner, solution designer, business/technical analyst...) and understand the market processes, protocol and tools (ExGate & Horizon).
• You have minimum 2 years of experience leading Agile teams, with strong knowledge of Agile, Scrum and preferably SAFe.You work confidently with tools such as Jira and Miro, and you easily switch between strategic vision and operational detail.
• You are an excellent communicator, a natural networker and a strong presenter, able to connect and align diverse stakeholders.
• You show strong analytical thinking, problem-solving skills and a helicopter view to manage complex processes end-to-end.
• You are proactive, decisive, flexible and comfortable managing fast-changing priorities.
• You are fluent in French or Dutch (one of both required) and fluent in English.

What you’ll get in return? 

• The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:
• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story? Then you’ve come to the right place. Diversity, equity and inclusion are not empty words for us — we make sure everyone can flourish and feel valued, so let’s build it together.

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

Together we make the difference.