B2B Knowledge Officer

B2B Knowledge Officer

Shape how knowledge flows across our B2B organization and help teams perform at their best.

Within Luminus, our B2B Transformation & Change department supports the continuous evolution of our B2B business by driving change, improving processes and strengthening knowledge sharing across teams. We ensure that our colleagues have access to the right information, tools and training to perform efficiently in a fast-changing environment.

Working closely with operational teams, analysts and stakeholders across B2B, we structure, maintain and continuously improve how knowledge is created, shared and used.

We are open to both junior and more experienced profiles, with a strong focus on mindset, curiosity and growth potential.

As a B2B Knowledge Officer, you play a key role in ensuring that knowledge within our B2B organization is structured, accessible and continuously improved. You act as a connector between teams, tools and content, helping colleagues find the right information and supporting them in their daily work.

What you’ll do

• Managing and maintaining knowledge content in tools such as Salesforce Knowledge and MyLearning, ensuring information is accurate, structured and up to date.
• Coordinating with stakeholders (analysts, knowledge owners, operational teams) to collect, validate and publish content.
• Identifying improvement opportunities and taking initiative to optimize processes, tools and ways of working.
• Supporting and organizing trainings, and occasionally delivering sessions on tools such as Salesforce or learning platforms.
• Managing the B2B knowledge mailbox and supporting colleagues with their questions.
• Contributing to key projects such as the development of a skills matrix and onboarding improvements.

What you bring

• You are fluent in either Dutch or French (mandatory) with a good understanding of the other language and a good professional understanding of English.
• You are proactive, structured and enjoy bringing clarity in complex or unstructured environments.
• You have strong communication skills and naturally connect with different stakeholders.
• You are curious and show genuine interest in how a B2B organization operates.
• You are organized and able to manage multiple small tasks as well as larger initiatives.
• You learn new tools quickly (experience with Salesforce or learning platforms is a plus, not a must).
  
  

What’s in it for you?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package: 

• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can opt for a salary car.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.
  
  

Luminus values e.v.e.r.y individual.
 
Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?
Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution.

 
Together we make the difference