Customer Service

Notre service clientèle met tout en œuvre pour accompagner chaque client, que ce soit en personne ou via nos canaux digitaux. Fidéliser nos plus de 2 millions de clients et en attirer de nouveaux, c'est ce que nous faisons par téléphone, chat, e-mail, courrier et sur le web.

collaboratrice du service client en conversation téléphonique
couple qui court en tenant un enfant par la main, devant une maison avec des panneaux solaires

Objectifs et missions

Au service clientèle, nous poursuivons ces 4 objectifs chiffrés :

  • #Customer First : Nous mettons tout en œuvre pour conserver notre note de 5 étoiles sur Trustpilot et visons un Net Promoter Score de 25 %.
  • #All together : Nos équipes font la différence avec un taux d'engagement de 80 %.
  • Doubler la part de nos services d'efficacité énergétique, de 20 % à 40 %, pour aider nos clients à réduire leur consommation
deux collègues souriant devant leur PC dans une salle de réunion

En quoi consiste votre job ?

Vous travaillez au sein de 4 départements, avec chacun sa mission :

  1. Mettre en place et entretenir des relations fructueuses avec nos partenaires externes tels que Insaver et les services de réparation et de maintenance, avec pour objectif une satisfaction client optimale.
  2. Traiter les demandes complexes des clients : après analyse, nous donnons conseils personnalisés et une solution sur mesure.
  3. Améliorer en permanence nos processus, services et prestations pour nos clients et conseillers via le monitoring, les tests et la gestion de la qualité.
  4. Gérer les connaissances en organisant des formations ou en mettant en place des outils pour gérer et partager nos connaissances.
Femme assise dehors sur un muret en train de téléphoner avec son PC à côté d'elle

Quels profils retrouve-t-on chez Customer Service ?

Voici quelques exemples de postes au sein des 4 départements :

  • Relations avec les partenaires externes : Customer Care 1st Line specialist, Partner Account Manager, Workforce Manager, Forecasting Analyst
  • Traitement des demandes complexes des clients : Customer Service Team Manager, Customer Care advisor, Advisor-Trainer
  • Efficacité opérationnelle : Key User, Quality Improvement Analyst, Business Process Analyst, Test Analyst, Program Manager
  • Gestion des connaissances : Knowledge & Learning specialist, Knowledge & Learning Analyst, Trainer

Envie de devenir notre collègue ?

Contract Manager Renewable Energy Financing

Customer service

Power the future of energy with smart financing solutions

As a Contract Manager – Renewable Energy Financing, you coordinate third-party financing projects, ensuring overall project profitability. You negotiate contract details, co-construct financial business plans, monitor construction and follow up on operational performance. Additionally, you manage invoicing and contracts throughout the asset's lifetime and serve as the main contact for financial institutions financing the installations through Special Purpose Vehicles (SPV).

 

 

Your daily job

 

  • By integrating financing options into renewable energy proposals you support the sales team.
  • You co-create and validate business plans for new installations with the Finance team.
  • Aligning with Legal, Finance and Sales, you negotiate contracts with clients and investors.
  • You coordinate the full lifecycle of third-party financing projects : from contract signature to operational follow-up.
  • Ensuring financial and operational reporting is on point, you manage Special Purpose Vehicles (SPVs).
  • You handle incidents, legal issues and performance monitoring to safeguard project profitability.

 

 

Your profile

 

  • You have a Bachelor’s or Master’s degree in a relevant field and at least 5 years of experience.
  • Experience in legal and contract management and in the energy or technical sector is a plus.
  • You are fluent in English, Dutch and French.
  • You understand the basics of Sales, Finance and Operations and can connect the dots across departments.
  • You’re analytical, structured and thrive in a fast-paced environment with tight deadlines.
  • You’re a strong communicator and negotiator who motivates others and drives results.

 

What you'll get in return ?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

  • Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
  • Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
  • Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
  • Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
  • Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
  • Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

 

 

Curious about your benefits and more? Visit our jobsite.

 

 

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

 

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

 

Together we make the difference

Brussels

Contract onbepaalde duur

Pricing & Performance Analyst

Customer service

Drive value with data – shape our pricing strategy and performance insights!

As a Pricing & Performance Analyst, you play a vital role in optimizing the value of our commercial activities. By translating data into actionable insights, you empower key stakeholders across departments. You help steer our pricing strategy, support medium-term planning, and drive performance across the Retail segment through smart analysis and proactive recommendations.

 

What you’ll do

  • You take the lead in delivering the monthly Pricing cycle on time.
  • You turn complex data into business-friendly solutions by mastering our Pricing & Performance methodology.
  • You monitor market and business trends to assess their impact on gross margin, portfolio, and volumes.
  • You support the creation and implementation of our Retail medium-term plan, in line with strategic goals.
  • You analyze and report on the value created by commercial actions, helping teams stay on track.
  • You collaborate with cross-functional teams to align, evaluate, and continuously improve our pricing strategy.

 

What you bring

  • You hold a Master’s degree in a quantitative field and have 2 years of relevant experience.
  • You are fluent in Dutch and/or French and have a solid command of English.
  • You’re proficient in Excel and BI tools like Qlik; knowledge of Python, Gitlab, or AWS is a plus.
  • You have a sharp analytical mindset and a knack for turning numbers into actionable insights.
  • You’re organised, autonomous, and thrive in a collaborative, fast-paced environment.
  • You’re a curious, proactive learner with strong communication skills and a can-do mindset.

 

Why join us

  • You’ll work in a strategic role where your insights directly shape pricing decisions.
  • You’ll be part of a collaborative, forward-thinking team that values innovation and impact.
  • You’ll grow your skills in an exciting, data-driven environment at the heart of the energy transition.
  • You work and connect with your colleagues at a Luminus office or from home. Need some flexibility? Your manager is open to discuss what works.

 

What you’ll get in return?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

  • Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
  • Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
  • Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
  • Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
  • Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

 

Curious about your benefits and more? Visit our jobsite.

 

 

 

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story? Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. 

Together we make the difference

Brussels

Contract open-end

Agile Delivery Manager

IT, Data & Digital

Drive Agile Excellence and Empower High-Performing Teams

As an Agile Delivery Manager, you are a servant leader and coach who guides scrum teams toward high performance and self-organization. You ensure operational stability (build & run), foster collaboration, and drive continuous improvement across digital delivery. You bridge agile practices with people leadership, ensuring quality, efficiency, and team wellbeing in one of Luminus' most central IT teams.

 

What you’ll do

  • Lead and coach a scrum team so that you and your colleagues deliver high-quality applications, services, and stable operations.
  • Take ownership of delivery roadmaps, ensuring that your team executes on time and within budget.
  • Manage the full HR cycle for your team, supporting your people with coaching, growth, and performance reviews (internals & externals).
  • Facilitate Agile rituals and help your team adopt SAFe principles and Luminus methodologies.
  • Coordinate inter-team collaboration within a Release Train environment and across multiple IT domains, making sure you maintain alignment with stakeholders.
  • Remove impediments proactively so that you and the team can focus on continuous improvement.

 

What you bring

  • You have strong coaching and leadership skills, with a customer-focused mindset.
  • You bring at least 5 years of experience leading agile teams, with strong people management skills and affinity with modern digital technologies.
  • You are fluent in English and either Dutch or French.
  • You understand enterprise software and governance processes.
  • You are a proactive decision-maker with excellent communication and presentation skills.
  • You are experienced in Agile, Scrum, SAFe, and IT operations (build & run).
  • You are familiar with or have affinity with tools and technologies such as Jira/Confluence, Node.js, TypeScript, React, Azure, Sanity CMS, Git, CI/CD, monitoring and incident handling.

 

Why join us

  • In this role, you will play a key part in Luminus’ ambition to lead in customer focus and internal efficiency.
  • You will contribute to impactful customer onboarding flows and the public website, used daily by thousands of customers.
  • Within a complex IT landscape, you will collaborate with multiple agile teams and business stakeholders, taking a central role with high visibility.
  • You will be part of a mature, collaborative team (mix of internal & external colleagues) within an Agile Release Train.
  • You will benefit from modern tooling, servant leadership, and a culture of trust and growth.
  • You will enjoy a hybrid setup: Tuesdays are team days on site, other days flexible.

 

What you'll get in return ?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

  • Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
  • Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
  • Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
  • Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
  • Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
  • Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

 

 

Curious about your benefits and more? Visit our jobsite.

 

 

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

 

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

 

Together we make the difference

Brussels

Contract open-end

Parking à vélos Luminus Corda Campus : deux hommes et une femme attachent leur vélo.

Pourquoi travailler chez Luminus ?

Chez Luminus, vous contribuez activement à la transition énergétique dans un secteur passionnant en constante évolution. Vous bénéficiez d'horaires de travail flexibles, de bureaux facilement accessibles et d'un développement à votre rythme, avec de nombreuses possibilités de formation. Ce n'est pas un hasard si Luminus est reconnu comme Top Employer depuis plusieurs années.

Tous les avantages
ensemble de travailleurs Luminus dans un hall d'entrée

Prêt·e à rejoindre nos équipes ?

Vous avez choisi de poursuivre votre développement dans un secteur en pleine évolution. Et vous voulez contribuer à la transition énergétique ? Foncez et découvrez nos offres d'emploi.

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