Luminus is the #2 power and gas producer and supplier on the Belgian energy market and plays a major role in the energy transition.

Customer Experience & Care handles after-sales service for mass market clients and Billing & Collections manages invoices and payments. Both departments face numerous changes in the market, processes, systems and organization.

To guide employees through these changes, Luminus seeks an Organisational Change Manager.

As Organisational Change Manager, you’ll design and implement a tailored Change Management Framework, empowering leaders and supporting teams through transformation. You will collaborate with a Change Practitioner and cross-functional experts to make an impact.

Your Daily Job

You drive our Change Management Programme and Framework, crafting strategies, tools and training to empower leaders.
You coach and mentor managers, build a network of change champions and establish Change Boards to ensure alignment across projects.
You assess organizational readiness and report progress directly to leadership.
You streamline changes in Customer Experience & Care (CXC) and Billing & Collections (B&C).
You highlight challenges and celebrate successes transparently.
You craft clear, targeted communications that connect the big picture to team-specific impacts.
You listen to operational teams, raise concerns to leadership and secure senior-level sponsorship for changes.
You coach managers to become change leaders, fostering co-creation, empowermen and individual growth.
You guide and mentor the Change Practitioner.
You define metrics to measure success, gather feedback and refine strategies.
You monitor industry trends, adjust approaches, and ensure we stay ahead in areas like AI and change management best practices.

Your Profile

You have a university degree or equivalent qualifications.
You bring at least 3 years of experience in leading or participating in change management projects.
You have strong knowledge of the ADKAR methodology and can apply it effectively to drive successful change initiatives.
You are fluent in Dutch, French and English.
You connect effortlessly with diverse collaborators and foster strong relationships.
You lead with impact, managing programs with precision and driving results.
You bring proven expertise in change management or equivalent experience, backed by strategic thinking.
You communicate, present, and facilitate effectively, adapting your style to resonate with various stakeholders.
You excel in stakeholder management, aligning priorities and securing buy-in.
You thrive in fast-paced environments, staying flexible and agile amidst shifting demands.
You analyze challenges, solve problems, and adjust strategies to fit evolving organizational needs.
You inspire ownership, co-creation, and empowerment, fostering a culture of change and growth.
You coach and mentor with skill, guiding teams toward success.
You plan for the long term, aligning organizational goals with actionable strategies.

Curious about your benefits and more? Visit our jobsite.

Organizational Change Manager

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